Shipping and Returns
**Shipping Policy**
At Just Churchy, we want to ensure that you receive your products in a timely and hassle-free manner. Here's everything you need to know about our shipping policy:
**Processing Time:**
- All our products are made-to-order with care and precision. Please allow 2-7 business days for order processing.
**Shipping Times:**
- **United States:** 5-7 business days
- **Canada:** 7-10 business days
- **International:** 10-20 business days
*Note: Shipping times may vary depending on the destination and the complexity of the order.*
**Shipping Rates:**
- We offer competitive shipping rates based on the destination and weight of your order. Shipping costs will be calculated at checkout for your convenience.
**Order Tracking:**
- Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status and estimated delivery date of your package.
**Shipping Carriers:**
- We partner with reputable carriers such as USPS, FedEx, and DHL to ensure reliable and secure delivery of your orders.
**International Shipping:**
- For international orders, please note that customs fees, taxes, and import duties may apply. These fees are the responsibility of the customer. We recommend checking with your local customs office for more information.
**Lost or Stolen Packages:**
- If your package is lost or stolen in transit, please reach out to us immediately at support@justchurchy.com. We will work with the carrier to resolve the issue promptly.
**Returns and Refunds Policy**
We take great pride in the quality of our custom print-on-demand products. If you are not entirely satisfied with your purchase, we're here to help with our straightforward returns and refunds policy:
**Returns:**
- If you receive a damaged or defective product, please contact us within 14 days of receiving your order at support@justchurchy.com. We will provide you with instructions on returning the item(s).
**Refunds:**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
**Exchanges:**
- We do not offer direct exchanges. If you need a different size or product, please follow the return process, and then place a new order for the desired item.
**Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
**Non-Returnable Items:**
- Personalized and custom-made items are non-returnable unless they arrive damaged or with a manufacturing defect.
**Contact Us:**
- For all inquiries regarding returns and refunds, please reach out to us at support@justchurchy.com. We aim to provide prompt assistance and ensure your satisfaction.
At Just Churchy, we are committed to delivering quality products and exceptional service. If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact us. Your satisfaction is our priority.